How long will it take for my order to arrive?
We aim to have your order dispatched as soon as possible from the time that we have received your payment. Usually we aim to get your order to you within a week. If we think that it may take longer then we will inform you immediately.
How much do you charge for postage?
We add a £5 postage fee to every order.
Do you accept payment methods other than PayPal?
No. We believe that PayPal is the safest and most secure way for us to process payments and orders. It is a highly secure service, and you can be confident that your payment will be processed in the safest way possible without any of your information being shared. PayPal also offers a service for monitoring disputed orders and transactions which will ensure that neither you or us will get ripped off.
Do you ship overseas?
Yes. However there may be some exceptions to this rule, depending on how large your order is and how accessible you are. Please email us at firstname.lastname@example.org before placing your order if you have any concerns.
Why should I buy releases and merchandise related to The Tramadols from this shop instead of a more recognisable retailer?
You will be supporting independant music and helping to fund further activities from the band by allowing them to bypass expenses usually caused by relying on third-party distribution companies to get releases into the stores of leading retailers.
Who should I contact if there is a problem with me order?
You can contact us directly by emailing email@example.com. If you wish to open a case to dispute your order and have it monitored by an offical third-party then you can do so through your PayPal account.
What's your policy on refunds and returns?
We can a no refunds and no returns policy. We make sure that every order is correct and in good condition, so no mistake should ever be made on our part. If we ever send you the wrong order then we will follow it up and ensure that you do receive your correct order if we are responsible for the error. However, if you wish to dispute this then this can be done through PayPal.